- In line with its policy of providing best experience and services to its customers, Solar Arcade (A Division of Rural Gallery Pvt Ltd) strives hard to deliver products in the committed time frame.
- Immediately upon receipt of your payment, an E-Receipt confirming your order will be issued and sent to your registered E-mail Id, also informing you about the tentative date of delivery of your order on your registered address.
- Almost all products listed on our website www.solararcade.com are delivered within 3-5 working days of receiving your orders, in most parts of India, except in the North Eastern States and higher reaches of hill states, where the delivery time will be notified in the E-receipt.
- In case there is any delay in dispatch of any item due to any reason, we will communicate it to you by mail, so that you are aware about delay in delivery.
- As soon as your order is dispatched, the dispatch status is updated in your panel along with the Consignment Number, Date and the name of the courier service through which it has been sent.
- You can track the status of your order on the website of the said courier service, and in case of any difficulty, you can call on our Customer Care Number for assistance.
- Due to the ongoing disruption in businesses as well as logistical support services on account of Covid-19 and the subsequent lockdowns, if any delay in the delivery time is foreseen, it will be communicated to you immediately.
- Although our packing and dispatch section takes utmost care in securely and robustly packing the products before dispatch, but in case you receive any torn or opened packet, do click its photo and share with us before opening the packet, and call our customer care number in presence of the delivery boy.
- If you have any question or concerns regarding our Delivery System, please do not hesitate to contact us by mail at firstname.lastname@example.org